Think Again: The Power of Knowing What You Don't Know by Adam Grant (best e book reader for android txt) 📗

leads to a more nuanced discussion. Research shows that in courtrooms, expert witnesses and deliberating jurors are more credible and more persuasive when they express moderate confidence, rather than high or low confidence.* And these principles aren’t limited to debates—they apply in a wide range of situations where we’re advocating for our beliefs or even for ourselves.

In 2014, a young woman named Michele Hansen came across a job opening for a product manager at an investment company. She was excited about the position but she wasn’t qualified for it: she had no background in finance and lacked the required number of years of experience. If you were in her shoes and you decided to go for it, what would you say in your cover letter?

The natural starting point would be to emphasize your strengths and downplay your weaknesses. As Michael Scott deadpanned on The Office, “I work too hard, I care too much, and sometimes I can be too invested in my job.” But Michele Hansen did the opposite, taking a page out of the George Costanza playbook on Seinfeld: “My name is George. I’m unemployed and I live with my parents.” Rather than trying to hide her shortcomings, Michele opened with them. “I’m probably not the candidate you’ve been envisioning,” her cover letter began. “I don’t have a decade of experience as a Product Manager nor am I a Certified Financial Planner.” After establishing the drawbacks of her case, she emphasized a few reasons to hire her anyway:

But what I do have are skills that can’t be taught. I take ownership of projects far beyond my pay grade and what is in my defined scope of responsibilities. I don’t wait for people to tell me what to do and go seek for myself what needs to be done. I invest myself deeply in my projects and it shows in everything I do, from my projects at work to my projects that I undertake on my own time at night. I’m entrepreneurial, I get things done, and I know I would make an excellent right hand for the co-founder leading this project. I love breaking new ground and starting with a blank slate. (And any of my previous bosses would be able to attest to these traits.)

A week later a recruiter contacted her for a phone screen, and then she had another phone screen with the team. On the calls, she asked about experiments they’d run recently that had surprised them. The question itself surprised the team—they ended up talking about times when they were sure they were right but were later proven wrong. Michele got the job, thrived, and was promoted to lead product development. This success isn’t unique to her: there’s evidence that people are more interested in hiring candidates who acknowledge legitimate weaknesses as opposed to bragging or humblebragging.

Even after recognizing that she was fighting an uphill battle, Michele didn’t go on defense or offense. She didn’t preach her qualifications or prosecute the problems with the job description. By agreeing with the argument against her in her cover letter, she preempted knee-jerk rejection, demonstrating that she was self-aware enough to discern her shortcomings and secure enough to admit them.

An informed audience is going to spot the holes in our case anyway. We might as well get credit for having the humility to look for them, the foresight to spot them, and the integrity to acknowledge them. By emphasizing a small number of core strengths, Michele avoided argument dilution, focusing attention on her strongest points. And by showing curiosity about times the team had been wrong, she may have motivated them to rethink their criteria. They realized that they weren’t looking for a set of skills and credentials—they were looking to hire a human being with the motivation and ability to learn. Michele knew what she didn’t know and had the confidence to admit it, which sent a clear signal that she could learn what she needed to know.

By asking questions rather than thinking for the audience, we invite them to join us as a partner and think for themselves. If we approach an argument as a war, there will be winners and losers. If we see it more as a dance, we can begin to choreograph a way forward. By considering the strongest version of an opponent’s perspective and limiting our responses to our few best steps, we have a better chance of finding a rhythm.

CHAPTER 6 Bad Blood on the Diamond Diminishing Prejudice by Destabilizing Stereotypes

I hated the Yankees with all my heart, even to the point of having to confess in my first holy confession that I wished harm to others—namely that I wished various New York Yankees would break arms, legs and ankles. . . .

—Doris Kearns Goodwin

One afternoon in Maryland in 1983, Daryl Davis arrived at a lounge to play the piano at a country music gig. It wasn’t his first time being the only Black man in the room. Before the night was out, it would be his first time having a conversation with a white supremacist.

After the show, an older white man in the audience walked up to Daryl and told him that he was astonished to see a Black musician play like Jerry Lee Lewis. Daryl replied that he and Lewis were, in fact, friends, and that Lewis himself had acknowledged that his style was influenced by Black musicians. Although the man was skeptical, he invited Daryl to sit down for a drink.

Soon the man was admitting that he’d never had a drink with a Black person before. Eventually he explained to Daryl why. He was a member of the Ku Klux Klan, the white supremacist hate group that had been murdering African Americans for over a century and had lynched a man just two years earlier.

If you found yourself sitting down with someone who hated you and all people who shared your skin color, your instinctive