Think Again: The Power of Knowing What You Don't Know by Adam Grant (best e book reader for android txt) 📗

something to say about that. In one poll, a third of women said their pets were better listeners than their partners. Maybe it wasn’t just my kids who wanted a cat. It’s common for doctors to interrupt their patients within 11 seconds, even though patients may need only 29 seconds to describe their symptoms. In Quebec, however, Marie-Hélène experienced something very different.

When Marie-Hélène explained that she was concerned about autism and the effects of administering multiple vaccines simultaneously, Arnaud didn’t bombard her with a barrage of scientific facts. He asked what her sources were. Like many parents, she said she had read about vaccines on the internet but didn’t remember where. He agreed that in a sea of conflicting claims, it’s difficult to gain a clear sense of whether immunization is safe.

Eventually, when he understood Marie-Hélène’s beliefs, Arnaud asked if he could share some information about vaccines based on his own expertise. “I started a dialogue,” he told me. “The aim was to build a trusting relationship. If you present information without permission, no one will listen to you.” Arnaud was able to address her fears and misconceptions by explaining that the measles vaccine is a weakened live virus, so the symptoms are typically minimal, and there’s no evidence that it increases autism or other syndromes. He wasn’t delivering a lecture; he was engaging in a discussion. Marie-Hélène’s questions guided the evidence he shared, and they reconstructed her knowledge together. Every step of the way, Arnaud avoided putting pressure on her. Even after talking through the science, he concluded the conversation by telling her he would let her think about it, affirming her freedom to make up her own mind.

In 2020, during the worst snowstorm of the winter, a married couple drove an hour and a half to visit Arnaud. They hadn’t vaccinated any of their children, but after forty-five minutes of discussion with him, they decided to vaccinate all four of them. The couple lived in Marie-Hélène’s village, and seeing other children vaccinated there made the mother curious enough to seek more information.

The power of listening doesn’t lie just in giving people the space to reflect on their views. It’s a display of respect and an expression of care. When Arnaud took the time to understand Marie-Hélène’s concerns instead of dismissing them, he was showing a sincere interest in her well-being and that of her son. When Betty Bigombe stayed with displaced Ugandans in their camps and asked them to air their grievances, she was proving that what they had to say mattered to her. Listening is a way of offering others our scarcest, most precious gift: our attention. Once we’ve demonstrated that we care about them and their goals, they’re more willing to listen to us.

If we can convince a mother to vaccinate her vulnerable children—or a warlord to consider peace talks—it’s easy to conclude that the ends justify whatever means are necessary. But it’s worth remembering that the means are a measure of our character. When we succeed in changing someone’s mind, we shouldn’t only ask whether we’re proud of what we’ve achieved. We should also ask whether we’re proud of how we’ve achieved it.

PART III

Collective Rethinking Creating Communities of Lifelong Learners

CHAPTER 8 Charged Conversations Depolarizing Our Divided Discussions

When conflict is cliché, complexity is breaking news.

—Amanda Ripley

Eager to have a jaw-clenching, emotionally fraught argument about abortion? How about immigration, the death penalty, or climate change? If you think you can handle it, head for the second floor of a brick building on the Columbia University campus in New York. It’s the home of the Difficult Conversations Lab.

If you’re brave enough to visit, you’ll be matched up with a stranger who strongly disagrees with your views on a controversial topic. You’ll be given just twenty minutes to discuss the issue, and then you’ll both have to decide whether you’ve aligned enough to write and sign a joint statement on your shared views around abortion laws. If you’re able to do so—no small feat—your statement will be posted on a public forum.

For two decades, the psychologist who runs the lab, Peter T. Coleman, has been bringing people together to talk about polarizing issues. His mission is to reverse-engineer the successful conversations and then experiment with recipes to make more of them.

To put you in the right mindset before you begin your conversation about abortion, Peter gives you and the stranger a news article about another divisive issue: gun control. What you don’t know is that there are different versions of the gun control article, and which one you read is going to have a major impact on whether you land on the same page about abortion.

If the gun control article covers both sides of the issue, making a balanced case for both gun rights and gun legislation, you and your adversary have a decent chance at reaching consensus on abortion. In one of Peter’s experiments, after reading a “both-sides” article, 46 percent of pairs were able to find enough common ground to draft and sign a statement together. That’s a remarkable result.

But Peter went on to do something far more impressive. He randomly assigned some pairs to read another version of the same article, which led 100 percent of them to generate and sign a joint statement about abortion laws.

That version of the article featured the same information but presented it differently. Instead of describing the issue as a black-and-white disagreement between two sides, the article framed the debate as a complex problem with many shades of gray, representing a number of different viewpoints.

At the turn of the last century, the great hope for the internet was that it would expose us to different views. But as the web welcomed a few billion fresh voices and vantage points into the conversation, it also became a weapon of misinformation and disinformation. By the 2016 elections, as the problem of political