Confidence Game by James McKimmey (guided reading books txt) 📗

Cutter demanded more and more and more efficiency—and got it! But, as in anything, enough is enough, and too much is …

By JAMES McKIMMEY, JR.

[37]
George H. Cutter wheeled his big convertible into his reserved space in the Company parking lot with a flourish. A bright California sun drove its early brightness down on him as he strode toward the square, four-story brick building which said Cutter Products, Inc. over its front door. A two-ton truck was grinding backward, toward the loading doors, the thick-shouldered driver craning his neck. Cutter moved briskly forward, a thick-shouldered man himself, though not very tall. A glint of light appeared in his eyes, as he saw Kurt, the truck driver, fitting the truck's rear end into the tight opening.

“Get that junk out of the way!” he yelled, and his voice roared over the noise of the truck's engine.

Kurt snapped his head around, his blue eyes thinning, then recognition spread humor crinkles around his eyes and mouth. “All right, sir,” he said. “Just a second while I jump out, and I'll lift it out of your way.”

“With bare hands?” Cutter said.

“With bare hands,” Kurt said.

Cutter's laugh boomed, and as he rounded the front of the truck, he struck the right front fender with his fist. Kurt roared back from the cab with his own laughter.

He liked joking harshly with Kurt and with the rest of the truck drivers. They were simple, and they didn't have his mental strength. But they had another kind of strength. They had muscle and energy, and most important, they had guts. Twenty years before Cutter had driven a truck himself. The drivers knew that, and there was a bond between them, the drivers and himself, that seldom existed between employer and employee.

The guard at the door came to a reflex attention, and Cutter bobbed his head curtly. Then, instead of taking the stairway that led up the front to the second floor and his office, he strode down the hallway to the left, angling through the shop on the first floor. He always walked through the shop. He liked the heavy driving sound of the machines in his ears, and the muscled look of the men, in their coarse work shirts and heavy-soled shoes. Here again was strength, in the machines and in the men.

And here again too, the bond between Cutter and his employees was a thing as real as the whir and grind and thump of the machines, as real as the spray of metal dust, spitting away from a spinning saw blade. He was able to drive himself through to them, through the hard wall of unions and prejudices against business suits and white collars and soft clean hands, [38] because they knew that at one time he had also been a machinist and then tool and die operator and then a shop foreman. He got through to them, and they respected him. They were even inspired by him, Cutter knew, by his energy and alertness and steel confidence. It was one good reason why their production continually skimmed along near the top level of efficiency.

Cutter turned abruptly and started up the metal-lipped concrete steps to the second floor. He went up quickly, his square, almost chunky figure moving smoothly, and there was not the faintest shortening in his breath when he reached the level of his own office.

Coming up the back steps required him to cross the entire administration office which contained the combined personnel of Production Control, Procurement, and Purchasing. And here, the sharp edge of elation, whetted by the walk past the loading dock and the truck drivers and the machine shop and the machinists, was dulled slightly.

On either side of him as he paced rapidly across the room, were the rows of light-oak desks which contained the kind of men he did not like: fragile men, whether thin or fat, fragile just the same, in the eyes and mouth, and pale with their fragility. They affected steel postures behind those desks, but Cutter knew that the steel was synthetic, that there was nothing in that mimicked look of alertness and virility but posing. They were a breed he did not understand, because he had never been a part of them, and so this time, the invisible but very real quality of employer-employee relationship turned coldly brittle, like frozen cellophane.

The sounds now, the clicking of typewriters, the sliding of file drawers, the squeak of adjusted swivel chairs—all of it—irritated him, rather than giving him inspiration, and so he hurried his way, especially when he passed that one fellow with the sad, frightened eyes, who touched his slim hands at the papers on his desk, like a cautious fawn testing the soundness of the earth in front of him. What was his name? Linden? God, Cutter thought, the epitome of the breed, this man: sallow and slow and so hesitant that he appeared to be about to leap from his chair at the slightest alarm.

Cutter broke his aloofness long enough to glare at the man, and Linden turned his frightened eyes quickly to his desk and began shuffling his papers nervously. Some day, Cutter promised himself, he was going to stop in front of the man and shout, “Booo!” and scare the poor devil to hell and back.

He pushed the glass doors that led to his own offices, and moving into Lucile's ante-room restored his humor. Lucile, matronly yet quick and youthfully spirited, smiled at him and met his eyes directly. Here was some strength again, and he felt the full energy of his early-morning drive returning fully. Lucile, behind her desk in this plain but expensive reception room, reminded him of fast, hard efficiency, the quality of accomplishment that he had dedicated himself to.

“Goddamned sweet morning, eh, [39] Lucy?” he called.

“Beautiful, George,” she said. She had called him by his first name for years. He didn't mind, from her. Not many could do it, but those who could, successfully, he respected.

“What's up first?” he asked, and she followed him into his own office. It was a high-ceilinged room, with walls bare except for a picture of Alexander Hamilton on one wall, and an award plaque from the State Chamber of Commerce on the opposite side of the room. He spun his leather-cushioned swivel chair toward him and sat down and placed his thick hands against the surface of the desk. Lucile took the only other chair in the office, to the side of the desk, and flipped open her appointment pad.

“Quay wants to see you right away. Says it's important.”

Cutter nodded slightly and closed his eyes. Lucile went on, calling his appointments for the day with clicking precision. He stored the information, leaning back in his chair, adjusting his mind to each, so that there would be no energy wasted during the hard, swift day.

“That's it,” Lucile said. “Do you want to see Quay?”

“Send him in,” Cutter said, and he was already leaning into his desk, signing his name to the first of a dozen letters which he had dictated into the machine during the last ten minutes of the preceding day.

Lucile disappeared, and three minutes later Robert Quay took her place in the chair beside Cutter's desk. He was a taller man than Cutter, and thinner. Still, there was an athletic grace about him, a sureness of step and facial expression, that made it obvious that he was physically fit. He was single and only thirty-five, twelve years younger than Cutter, but he had been with Cutter Products, Inc. for thirteen years. In college he had been a Phi Beta Kappa and lettered three years on the varsity as a quarterback. He was the kind of rare combination that Cutter liked, and Cutter had offered him more than the Chicago Cardinals to get him at graduation.

Cutter felt Quay's presence, without looking up at him. “Goddamned sweet morning, eh, Bob?”

“It really is, George,” Quay said.

“What's up?” Cutter stopped signing, having finished the entire job, and he stared directly into Quay's eyes. Quay met the stare unflinchingly.

“I've got a report from Sid Perry at Adacam Research.”

“Your under-cover agent again, eh?”

Quay grinned. Adacam Research conducted industrial experimentation which included government work. The only way to find out what really went on there, Cutter had found out, was to find a key man who didn't mind talking for a certain amount of compensation, regardless of sworn oaths and signatures to government statements. You could always get somebody, Cutter knew, and Quay had been able to get a young chemist, Sidney Perry.

“Okay,” Cutter said. “What are they doing over there?”

“There's a fellow who's offered Adacam his project for testing. They're highly interested, but they're not going to handle it.”

[40]
“Why not?”

Quay shrugged. “Too touchy. It's a device that's based on electronics—”

“What the hell is touchy about electronics?”

“This deals with the human personality,” Quay said, as though that were explanation enough.

Cutter understood. He snorted. “Christ, anything that deals with the human personality scares them over there, doesn't it?”

Quay spread his hands.

“All right,” Cutter said. “What's this device supposed to do?”

“The theory behind it is to produce energy units which reach a plane of intensity great enough to affect the function of the human ego.”

“Will it?” Cutter never wasted time on surprise or curiosity or theory. His mind acted directly. Would it or wouldn't it? Performance versus non-performance. Efficiency versus inefficiency. Would it improve production of Cutter Products, Inc., or would it not?

“Sid swears they're convinced it will. The factors, on paper, check out. But there's been no experimentation, because it involves the human personality. This thing, when used, is supposed to perform a definite personality change on the individual subjected.”

“How?”

“You know the theory of psychiatric therapy—the theory of shock treatment. The effect is some what similar, but a thousand times more effective.”

“What is the effect?”

“A gradual dissolving of inferiority influences, or inhibitions, from the personality. A clear mind resulting. A healthy ego.”

“And?”

“Confidence.”

Cutter stared at Quay's eyes, assimilating the information. “That's all very damned nice. Now where does it fit in with Cutter Products?”

Quay drew a notebook from his coat pocket swiftly. “You remember that efficiency check we had made two months ago—the rating of individual departments on comparable work produced?”

Cutter nodded.

Quay looked at his notebook. “All administrative personnel departments showed an average of—”

“Thirty-six point eight less efficiency than the skilled and unskilled labor departments,” Cutter finished.

Quay smiled slightly. He snapped the notebook shut. “Right. So that's our personnel efficiency bug.”

“Christ, I've known that for twenty years,” Cutter snapped.

“Okay,” Quay said quickly, alerting himself back to the serious effort. “Now then, you'll remember we submitted this efficiency report to Babcock and Steele for analysis, and their report offered no answer, because their experience showed that you always get that kind of ratio, because of personality differences. The administrative personnel show more inferiority influences per man, thus less confidence, thus less efficiency.”

“I remember all that,” Cutter said.

“Their report also pointed out that this inevitable loss of efficiency is leveled out, by proportionately smaller wage compensation. The administrative personnel gets [41] approximately twenty-five percent less compensation than the skilled labor personnel, and the remaining eleven point eight percent loss of efficiency is made up by the more highly efficient unskilled labor receiving approximately the same compensation as the administrative personnel.”

“I remember all that nonsense, too,” Cutter reddened faintly with a sudden anger. He did not believe the statistics were nonsense, only that you should expect to write off a thirty-six point eight efficiency loss on the basis of adjusted compensation. A thirty-six point eight efficiency loss was a comparable loss in profits. You never compensated a loss in profits, except by erasing that loss. “And so this is supposed to fix it?”

Quay's head bobbed. “It's worth a try, it seems to me. I've talked to Sid about it extensively, and he tells me that Bolen, who's developed this thing, would be willing to install enough units to cover the entire administrative force, from the department-head level down.”

“How?”

Quay motioned a hand. “It's no larger than a slightly thick saucer. It could be put inside the chairs.” Quay smiled faintly. “They sit on it, you see, and—”

Cutter was not amused. “How much?”

“Nothing,” Quay said quickly. “Absolutely nothing. Bolen wants actual tests badly, and the Institute wouldn't do it. Snap your fingers, and give him a hundred and fifty people to work on, and it's yours to use for nothing. He'll do the installing, and he wants to keep it secret. It's essential, he says, to get an accurate reaction from the subjects affected. For him it's perfect, because we're running a continuous efficiency check, and if this thing does the job like it's supposed to do it, we'll have gained the entire benefits for nothing. How can we lose?”

Cutter stared at Quay for a moment, his mind working swiftly. “Call Horner in on this, but nobody else. Absolutely nobody else. Tell Horner to write up a contract for this fellow to sign. Get a clause in there to the effect that this fellow, Bolen, assumes all responsibility for any effects not designated in the defining part of the contract. Fix it up so that he's entirely liable, then get it signed, and let's see what happens.”

Quay smiled