Guide to Hotel Housekeeping - Mary E. Palmer (portable ebook reader TXT) 📗

Where Work Is Diversified.

She is expected to render quite diversified services. Her duties vary with the mode of life of those by whom she is employed. She will scarcely be called on to do all the work that is herein enumerated; but the success of any hotel employe is largely due to the number of things he or she is able to do well. A parlor-maid may raise her occupation to a level with that of millinery or dress-making. There is room at the top of the ladder for the expert parlor-maid just the same as there is for any other person in any other calling.

In the small hotels, the parlor-maid usually cares for the proprietor's private apartments. In addition to these, a suite next to the parlor may be given her to keep in order. She can easily look after these rooms where she has only one parlor. The cleaning of the ladies' toilet-room and reception-hall and the ladies' entrance-stairs usually falls to the parlor-maid. She must look after the writing-rooms, do the high dusting, clean the tiles, clean the mirrors, polish the brass trays, clean the cuspidors, wash the lace curtains, and sweep and dust. In washing windows and mirrors, she should use warm water to which a little ammonia has been added. She should not use soap, as the grease in the soap makes the polishing difficult. Wipe with a dry cotton cloth and polish with a chamois skin.

Keeping Parlor in Order.

As the parlor must always be in readiness for the reception of guests, it is thoroughly cleaned early in the morning. Once a week is often enough for a thorough cleaning. Monday is the best day for it. The furniture is moved into the hallway or into one corner of the parlor, the parlor is swept and dusted and every article replaced before breakfast. On week days, the corners are dug out with a whisk-broom and the dirt taken up with the sweeper. The parlor is dusted frequently and the cuspidors washed at least four times a day. She should wash the cuspidors inside and out, using soap and water; then wipe with a dry cloth. Leave a little clean water in the cuspidors, as this will make the vessels easier to clean next time.

Cleaning Brass Trays.

If the brass trays under the cuspidors are very badly stained, the stains may be easily removed with a solution of vinegar and salt, to which has been added a little flour. Have the mixture boiling hot; rub the tray with the mixture with a flannel cloth, then wash the tray with hot water and wipe dry with a cloth. After this, it may be polished with a good mineral paste or some of the special preparations made for the purpose, using a flannel cloth for polishing.

The high dusting is done with a long handled broom. Tie a bag made of cotton flannel over the broom and brush the walls downward. Brush the dust off the cornice and over the doors and windows. Then, using a clean cheesecloth duster, go over the doors, window sills, mantles, and furniture, changing the soiled dust-cloth frequently for a clean one. The housekeeper must see that the parlor-maid is supplied with plenty of clean dust-cloths.

The Maid's Many Duties.

If the fireplace is finished with tile, the parlor-maid should wash these with soap and water. She should polish the brass and replace it. The curtains and silk draperies should be taken down and hung in the open air and brushed with a whisk-broom. The rugs should be rolled up and the houseman should take them to a flat roof where they should be laid flat and swept. They should not be whipped or beaten, as "whipping" will ruin an expensive rug. When sweeping the stairs of the ladies' entrance, the parlor-maid should use the whisk-broom and dust-pan. The ladies' toilet-room requires some care to keep it always neat and clean. After sweeping the floor and dusting the doors, the bowls should be washed inside and out with the toilet-brush and a disinfectant put in. The stationary wash-basins should be scrubbed with sapolio and the faucets polished. There should be kept always on hand clean towels and soap, a comb and brush, a box of face-powder—the English prepared chalk is the best for toilet-rooms. The public baths on the parlor floor come under the parlor-maid's charge. She should keep the tubs and the floor clean, and see that soap and towels are supplied.

The writing rooms should be cleaned before breakfast. The sweeping should be done the first thing in the morning. The desks should be supplied with fresh pen points, paper and ink once a day. The waste paper baskets should be emptied as often as is necessary, and the cuspidors should be cleaned at least four times a day.

Keeps Assembly-Room in Order.

It is usually the parlor maid's duty to take care of the casino, more familiarly called the assembly-hall. The casino floor requires very careful cleaning. No scrubbing or sweeping with ordinary brooms is permissible on a polished hardwood floor. It should be carefully swept with a bristle broom and the dust taken up on the dust-pan. The floor should then be dusted with a broom, over which has been tied the cotton-flannel bag made for the purpose. If there are any spots on the floor, they will have to be washed up, but this will take off the polish; therefore, it must be restored by the weighted brush or weighted box with brussels carpet tacked on the bottom of it. The original polish is restored by pulling the box back and forth over the floor. A housekeeper will make a sad mistake if she attempts to scrub the ballroom floor.

Waxing the Ballroom Floor.

In most every hotel, it is left to the housekeeper to wax the ballroom floor before the opening of the "hop." The wax is sprinkled over the floor.

In very large hotels in large cities where there are three or four public parlors, and where three or four parlor-maids are employed, their work is confined to the parlors. The parlor-maid waits on the ladies, helps them on and off with their wraps, and caters to their comfort both physically and mentally; keeps the parlor clean, and does many little acts which go to make a great big hotel seem like home.

The Card and Wine-Rooms.

No drinks are served in the public parlors, public halls, or cosy-corners. The wine-rooms are usually kept in order by the parlor-maid. The bar-porter should come for the bottles and remove the dishes. The parlor-maid should sweep and dust the wine rooms and wipe the tables, if they are polished wood. If they are ordinary dining-room tables, she should put clean table-cloths on them twice a day. The wine-rooms are usually named for the cities: Chicago, New York, Binghamton, Cincinnati, St. Louis, Denver, and New Orleans.

The card-rooms are kept in order by the parlor-maid. There is seldom much furniture in a card-room, only chairs and tables. Sweeping and dusting once a day and a clean cover for the table is all that is required.

To make a muslin cover for a poker-table, take a piece of muslin and cut it round to fit the table, allowing six inches to hang down. Run a casing on the edge of it, with a bias piece two inches wide. Run in the casing, a drawing-string of common wrapping-twine. The drawing-string must be as long as the muslin is around so it will not have to be removed when laundered. After it is laundered, put it on the table and pull the drawing-string, and tie under the table.

In small hotels where the parlor-maid is called on to perform all of these manifold duties, she is assisted by the houseman.

Some person that does not know anything about the life of a chambermaid will tell you that the "chambermaid has no protection, no morality, and is without the influence of a fixed place or home atmosphere;" finally, that "chamber-work is the most degrading occupation a girl can engage in!"

If a girl is not capable of a higher calling, why should not she make beds in a hotel when there is such a crying need from the hotel managers for conscientious and painstaking work? It is not every girl that Providence has blessed with a prima donna's voice. Not every girl can be admitted on the vaudeville stage. Not all have had kind and wealthy parents to send them through college and fit them for the higher attainments.

Chambermaid Can Take Care of Self.

The proprietor is ever ready to protect the maids from undue familiarity from the male patrons of the hotel. This is seldom necessary. The average maid meets an incivility with a cold disdain that puts to rout a second attempt. Men that wreck women's lives are found outside of hotels.

Religion a Factor.

It is an undisputed fact that the Irish-American Catholic girls make the best chambermaids. The comfort found in the Catholic religion compensates for the loss of home ties. She is without any danger signal save her own conscience, yet there does not exist on the face of the earth a more moral class of girls than the Irish-American Catholic chambermaids in the hotels of the United States.

She goes at her work determined to use her experience as a stepping-stone to something higher. She encounters many pitfalls. She makes a few mistakes, but during her stay in Yankeeland she has learned President Roosevelt's maxim: "The man who never makes any mistakes is the man who never does anything." She is consoled by it, and from her pitfalls learns a lesson that enables her to avoid making the same mistakes in the future.

Not a Bad Day's Program.

At the Grand Union Hotel in New York City, and in hotels in other cities in New York state, the writer has learned from observation that the social side of the chambermaid's life is a pleasant one. She begins the day at 7:15 and quits at 4:00, except the night she is on watch. She is given a ten o'clock lunch; she has one hour for dinner, and at 2:30 she is given fifteen minutes for a cup of tea. The night she is on watch, she is served with a good dinner of chicken and all the good things the hotel affords. She has every third Sunday off and may follow her own will. She has time to cultivate acquaintances, and attend to her religious duties.

Christmas Time.

There is kindness and courtesy existing among the maids. When Christmas day draws near, the festivities are looked forward to with eager anticipation. Mysterious-looking bundles are coming in and going out. Friends are remembered. The father and mother, brother and sister over the water are not forgotten; and likewise the maids are not forgotten by their employer. The dining-hall is wreathed in holly, the table is loaded with all the season's delicacies. Trade is dull in the hotel, and the time is given over to enjoyment.

Chambermaids at Their Best.

There are evening parties in the "help's hall." The weekly "tips" or any "stray coins" are invested in sugar and butter, and "fondant" is made that would melt in your mouth. Then there is the "taffy-pull," the cups of tea, and the "fortunes told," over the cups. The jokes go round, the merry laughter resounds and gets so loud that the housekeeper, who has retired, rises, and hastens to put a stop to the noise. Arriving on